Will accept refunds within 14 days of purchase if goods are Faulty or broken, please contact us at [email protected] with all information regarding your return including pictures. Refunds or exchanges will be processed within 14 days of us receiving the product.
Items may be returned to:
Shimmer & Wax Candle Co.
9 Blairhead View
Items must be returned in the same condition as received. Refunds will not be given for products not used correctly by following the care instructions provided with your goods.
You must cancel your order within 24hrs of ordering, if product has already been shipped then you must follow the above returns process. We aim for All orders of wax melts to be processed and shipped within 1-5 days. Orders for Candles may take up to 10 days. Please contact us if you have not received your order within this time.